FAQ


Questions:

- How to contact the customer service?
- The champagne that i would like to buy is not online, is it possible to sell it?
- How can i pay my order?
- How to cancel my order?
- When my order will be dispatch?
- My order has been dispatch, but is still did not receive the goods, what can i do?
- What happens in the event of breakage during the delivery?
- I have not received my bill with my package, how can i get it?


Question: How to contact the customer service? - Top of page
Answer:

 You can call us on our direct line on +33 3 26 55 25 89 from Monday to Saturday. You can also send us an email via our contact list by clicking HERE

 
Question: The champagne that i would like to buy is not online, is it possible to sell it? - Top of page
Answer:

 You are looking for a champagne which is not online, for a special vintage or a rare champagne, Cave Champenoise can provide many more champagne. Feel free to contact us by phone on+33 3 26 55 25 89 from Monday to Saturday or by sending us an email by clicking HERE

 
Question: How can i pay my order? - Top of page
Answer:

 You order could be paid via online payment with our secured service, via check to adress at "Le Moine Vigneron" or via bank transfer (the bank detail is available after the validation of the order)

 
Question: How to cancel my order? - Top of page
Answer:

 Your order can be canceled by email us directly from our contact form by clicking HERE. Note that you can not partially cancel your order.

 
Question: When my order will be dispatch? - Top of page
Answer:

 If the products ordered are in stock, your order is shipped the same day or the next day depending when your order has been validated by our services. Our customer service will contact you as soon as possible if a product is not in stock. Once sends done, it takes 24/48 hours for delivery via collisimo (for France) and up to 3 days for sending by international carrier.

 
Question: My order has been dispatch, but is still did not receive the goods, what can i do? - Top of page
Answer:

Initially check the tracking of your parcel on the carrier's website. If it is shown during delivery, please wait until the expected delivery date. If your package is pending before the carrier, we invite you to get to the address indicated on the notice of passage. We also ask you to check on your order tracking the delivery address on your order is correct.

 
Question: What happens in the event of breakage during the delivery? - Top of page
Answer:

 Our packages are designed specifically for the transport of wine. We have a very low breakage rate. If the aspect of delivery still does not seem to fit you, do not accept the whole of the order and notify made ​​reservations on the travel voucher explaining the refusal
Then contact our customer service within 48 hours by email by clicking HERE stating your Order No. and nature of the dispute. We will take all necessary for you to ship your packages at our cost as soon as possible.

 
Question: I have not received my bill with my package, how can i get it? - Top of page
Answer:

 You can edit your invoice from your account. If you want to receive by mail, you must apply specifically by email by clicking HERE

 
Secure payment